[rt-users] External Authentication with LDAP menssager erro!

Bart bart at pleh.info
Tue Dec 6 08:30:26 EST 2011


(always reply to the list)

Looks like your trying to load the SLA plugin while RT is saying it can't
load it.

Have you tried removing the SLA plugin from your plugins line and
restarting apache after that?

-- Bart


Op 6 december 2011 14:26 schreef Arlon Sousa <arlon.sousa at ispm.com.br> het
volgende:

>  I configured my RT_Siteconfig the way of suggestion that you told me
> however showed me this error.****
>
> ** **
>
> ** **
>
> [root at locrt etc]# service httpd restart****
>
> Stopping httpd:                                            [  OK  ]****
>
> Starting httpd: [Tue Dec  6 13:23:36 2011] [warning]:   (in cleanup) Error
> while loading /opt/rt4/sbin/rt-server: Can't locate RT/Extension/SLA.pm in
> @INC (@INC contains: /opt/rt4/sbin/../local/lib
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
> /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
> /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
> /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
> /etc/httpd) at /opt/rt4/sbin/../lib/RT.pm line 659.
> (/opt/rt4/sbin/../lib/RT.pm:343)****
>
>                                                          [  OK  ]****
>
> ** **
>
> ** **
>
> [image: cid:image002.jpg at 01CC81DA.C11C6920]****
>
> Arlon Sousa
> *+55 21 2494 9110 / +55 21 3172 9673 / +55 21 7801-9264
> arlon.sousa at ispm.com.br*
>
> *Avenida das Américas, 700 | Bloco 3| cj.218
> Barra da Tijuca | 22640-100
> Rio de Janeiro/RJ | Brasil
> www.ispm.com.br*****
>
>  ****
>
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> autorizada a recebê-la, por favor, nos informe respondendo imediatamente a
> este e-mail e em seguida apague-a. Obrigado. ISPM” ****
>
> ** **
>
> ** **
>
> *De:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *Em nome de *Bart
> *Enviada em:* terça-feira, 6 de dezembro de 2011 10:44
> *Para:* rt-users at lists.bestpractical.com
> *Assunto:* Re: [rt-users] External Authentication with LDAP menssager
> erro!****
>
> ** **
>
> Hi,****
>
> ** **
>
> This file only contains an example, this config isn't used for RT:****
>
> ** **
>
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig****
>
> ** **
>
> The content however can be included in this file:****
>
> ** **
>
> /opt/rt4/etc/RT_Siteconfig****
>
> ** **
>
> In there you'll have to make sure that everything is configured for your
> situation.****
>
> ** **
>
> Adding this line to your RT_SiteConfig will help finding problems, might
> help a bit:****
>
> ** **
>
> Set($LogToSyslog, "debug");****
>
> ** **
>
> And, last but not least. Make sure you've loaded the plugin in your
> RT_SiteConfig:****
>
> ** **
>
> # How we have the plugins set, ExternalAuth at the end.****
>
> Set(@Plugins, (qw(RT::Extension::SLA RT::Extension::HistoryFilter
> RT::Extension::ResetPassword RT::Extension::MergeUsers
> RT::Authen::ExternalAuth)));****
>
> ** **
>
> Hope this helps a bit, otherwise you'll have to provide us with more info
> on what your trying to do + what your current RT_SiteConfig.pm looks like.
> (and possibly debug info if available)****
>
>
> -- Bart
>
> ****
>
> Op 6 december 2011 13:15 schreef Arlon Sousa <arlon.sousa at ispm.com.br>
> het volgende:****
>
> After the configuration
> / opt/rt4/etc/RT_Siteconfig and / opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig he show me
> this Feedback below.****
>
>  ****
>
> Set up where I can be wrong or WHAT?****
>
>  ****
>
>  ****
>
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> <%init> my ($good, $msg) =
> RT::Interface::Web::AttemptPasswordAuthentication(\%ARGS); $ARGS{'actions'}
> = [$msg] if not $good and $msg; <& /Elements/Login, %ARGS &>****
>
>  ****
>
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