[rt-users] monthly reports?

[Kenneth Crocker]

Chris,

Sorry. I misread your request. Try this:

Created < '30 days ago' instead of the status criteria. That will get all
tickets created in the month regardless of current status.
Don't forget that will need to run at the end of the month in your
dashboard.

Hope that helps.

Kenn
LBNL

On Thu, Feb 3, 2011 at 10:24 AM, Chris Barnes <chris-barnes at tamu.edu> wrote:

> On 2/3/2011 12:13 PM, Kenneth Crocker wrote:
>
>> Chris,
>>
>> Yes, we have one like that called our "Open Tasks List".
>>
>> Have you used RT Query before? The criteria should be relatively easy;
>>
>>    * No Queue selection unless a CF is needed as a display field
>>    * Status "isn't" resolved and "isn't "rejected"
>>
>
>
> I don't think that's what I am looking for (ran it - I know it's not it).
> That misses all the tickets that were created on say, Jan 10, then resolved
> on Jan 14?
>
>
> Open Tasks is very different that "what did we do last month?"
>
>
>
> --
> Chris Barnes                           AOL IM: CNBarnes
> chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
> Computer Systems Manager               MSN IM: chris at txbarnes.com
> Department of Physics                      ph: 979-845-1379
> Texas A&M University                      fax: 979-845-2590
>
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