[rt-users] RT-Users Digest, Vol 83, Issue 40

[Sandeep]

On Fri, Feb 11, 2011 at 10:30 PM,
<rt-users-request at lists.bestpractical.com>wrote:

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> Today's Topics:
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>   1. Re: Unable to create ticket using self service portal
>      (Kenneth Crocker)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 11 Feb 2011 08:58:59 -0800
> From: Kenneth Crocker <kfcrocker at lbl.gov>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unable to create ticket using self service
>        portal
> Message-ID:
>        <AANLkTimFN+ovkhinP_OxRsUc-Azt8YLV=XsyKB5odxOy at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Sandeep,
>
> You mention some permissions, but don't distinguish if they are Global or
> Queue level. It could be the Queue allows it but the Global doesn't. Also,
> if permissions are given via group an unprivileged user will not be able to
> use those rights as an unprivileged user cannot be in a group.
>
> Kenn
> LBNL
>


These are Global, on queue similar rights there for Everyone.

When user tries to create ticket it displays following error.

Sandeep

On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <sandeep.nadkarni at gmail.com> wrote:
> > Hi,
> >
> > I am using RT 3.8.7 on Centos 5.3.
> >
> > Authentication is through Active Directory. RT_Authen_external plugin is
> > used.
> >
> > Authentication is working fine. When I try to create a ticket it says
> >
> > No permission to Display Ticket (No Detail)
> >
> >
> > In RT_SiteConfig.pm
> >
> > require "/opt/rt3/local/plugins/RT-
> > Authen-ExternalAuth/etc/RT_SiteConfig.pm";
> > Set($AutoCreate,                        {Privileged => 0});
> >
> > Permissions are as follows
> >
> > Everyone : Create Ticket, comment  on tickert, show queue, show ticket,
> >
> > Am I missing some thing. ?
> >
> > Thanks
> > Sandeep
> >
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