[rt-users] RT-Users Digest, Vol 83, Issue 40

[Kenneth Crocker]

Sandeep,

It looks like you're using ExternalAuth. We also do that. We use LDAP and in
LDAP there is a setting:

*Set($AutoCreateNonExternalUsers, 1);*

Which allows those *not existing* as users to be added as new "Unprivileged"
users and therefore gain those rights.

Is there a setting like this for the ExternalAuth that you use?

Kenn
LBNL

On Sun, Feb 13, 2011 at 9:17 PM, Sandeep <sandeep.nadkarni at gmail.com> wrote:

>
>
> On Fri, Feb 11, 2011 at 10:30 PM, <
> rt-users-request at lists.bestpractical.com> wrote:
>
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>> Today's Topics:
>>
>>   1. Re: Unable to create ticket using self service portal
>>      (Kenneth Crocker)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Fri, 11 Feb 2011 08:58:59 -0800
>> From: Kenneth Crocker <kfcrocker at lbl.gov>
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Unable to create ticket using self service
>>        portal
>> Message-ID:
>>        <AANLkTimFN+ovkhinP_OxRsUc-Azt8YLV=XsyKB5odxOy at mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Sandeep,
>>
>> You mention some permissions, but don't distinguish if they are Global or
>> Queue level. It could be the Queue allows it but the Global doesn't. Also,
>> if permissions are given via group an unprivileged user will not be able
>> to
>> use those rights as an unprivileged user cannot be in a group.
>>
>> Kenn
>> LBNL
>>
>
>
> These are Global, on queue similar rights there for Everyone.
>
> When user tries to create ticket it displays following error.
>
> Sandeep
>
> On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <sandeep.nadkarni at gmail.com>
>> wrote:
>> > Hi,
>> >
>> > I am using RT 3.8.7 on Centos 5.3.
>> >
>> > Authentication is through Active Directory. RT_Authen_external plugin is
>> > used.
>> >
>> > Authentication is working fine. When I try to create a ticket it says
>> >
>> > No permission to Display Ticket (No Detail)
>> >
>> >
>> > In RT_SiteConfig.pm
>> >
>> > require "/opt/rt3/local/plugins/RT-
>> > Authen-ExternalAuth/etc/RT_SiteConfig.pm";
>> > Set($AutoCreate,                        {Privileged => 0});
>> >
>> > Permissions are as follows
>> >
>> > Everyone : Create Ticket, comment  on tickert, show queue, show ticket,
>> >
>> > Am I missing some thing. ?
>> >
>> > Thanks
>> > Sandeep
>> >
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