[rt-users] sub-queues?

[Kenneth Crocker]

Chris,

You could create a Custom Field called "Work-Category" for your SysAdmin
Queue and then create a Queue to handle the tickets for each specific value
or set of values in that CF. Then you will need to write a scrip for your
"SysAdmin" Queue to evaluate that CF and based on specific values, move the
ticket to that corresponding Queue.

That's the best advice I can offer.

Kenn
LBNL

On Mon, Feb 14, 2011 at 7:10 AM, Chris Barnes <chris-barnes at tamu.edu> wrote:

> Q1: can RT do "sub-queues"?
>
> Here's why I'm asking.
> One of the queues we use is called "Sysadmin" - for tasks which are System
> Administration in nature (as opposed to "helpdesk", "accounting", etc.)
>
> Within the category of Sysadmin, there are some tasks which are reoccuring
> and could use their own "sub-queue" - eg. adding/removing users (we're a
> university dept so every semester I have to add/remove some 60/75 students);
> documentation of the system (both FAQ for users as well as internal
> documentation).
>
>
> Q2: do sub-queues make sense?
> I am trying to be too fine here?  Is this something other people have
> thought about?
>
>
> --
> Chris Barnes                           AOL IM: CNBarnes
> chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
> Computer Systems Manager               MSN IM: chris at txbarnes.com
> Department of Physics                      ph: 979-845-1379
> Texas A&M University                      fax: 979-845-2590
>
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