[rt-users] Customized Status

[Josh Narins]

Read again.

$BUILD_LOCATION/local/po

Create a file called xx.po (where xx is your language ) and put the stuff between the --cut-- lines in there.

And, since RT caches a lot, you'll probably need to clean out the cache under var/mason_data. I always restart the server at the point, but I'm not 100% sure that is required.




Josh Narins

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Adam Tang
Sent: Monday, January 24, 2011 10:37 PM
To: elacour at easter-eggs.com; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customized Status

Dear RT Friends,

Thank you for the advices.

I don't know where is the exact location for "local", so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but nothing happens.

I am using ubuntu server os.

Now, I am trying another way.

I add custom field called "Taken" and apply to ticket with type of "select a value".

I can see the custom field is at ticket there with choices of "no value" and "yes".

but, how do I change the custom field from value "no value" to "yes" after user clicked "take" to own the ticket?

Once again, thank you for your help.

> Date: Mon, 24 Jan 2011 16:06:01 +0100
> From: elacour at easter-eggs.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Customized Status
>
> On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:
> > Take, to take, I want the ticket.
> >
> > Taken, having been took, I have the ticket.
> >
> > That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config:
> >
> > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly.
> >
>
> if you just want to change "open" in the web UI to "Taken", then just
> change the translation by creating a file in local/po/xx.po (xx = two
> letters of your language) with the following content:
>
> -----cut-----
> msgid ""
> msgstr ""
> "MIME-Version: 1.0\n"
> "Content-Type: text/plain; charset=UTF-8\n"
> "Content-Transfer-Encoding: 8bit\n"
>
> msgid "Open"
> msgstr "Taken"
>
> -----cut-----
>
> check in lib/RT/I18N/xx.po if other strings may need to be tranlsated.
>
> then restart your web server.
>
>
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