[rt-users] How do you set up email reminders for reminders added to a ticket's metadata?

[Chaudhary, Usamah]

Thanks Kevin. Has anyone written a scrip that could do this (i.e. email
about reminders on their due date)?

Cheers

Usamah

On 16 March 2011 16:19, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Wed, Mar 16, 2011 at 10:30:11AM +0000, Chaudhary, Usamah wrote:
> >    I'm trying to set up email reminders that are sent on the date and
> time specified when a user
> >    adds a reminder in a ticket's metadata. Am a new user of RT, so
> apologies if this is obvious -
> >    any direction much appreciated.
>
> This is not a feature of RT's reminders.
> You can create a dashboard that searches for type = 'reminder' and has
> a due date of the given day and get it mailed out, but there is no
> built in feature for emailing about reminders on their due date.
>
> -kevin
>



-- 

___

Usamah Chaudhary

onefinestay
m. +44 7881 458 643
t. +44 20 3287 4639
usamah at onefinestay.com

Unit 3, 40 Bowling Green Lane
London EC1R 0NE
http://onefinestay.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110316/da916788/attachment.htm>