[rt-users] Manage user rights

[Anthony BRODARD]

Hi Ruslan,

Thanks for your answer.
So, I will retry to install RightMatrix on our test platform.

About the SQL request, we have only 1 occurrence of an "AdminCc" with the
"OwnTickets" right, but the queue is disable, and the right didn't concern
the users displayed in the list.
All others occurences have the entry "Group" in "PrincipalType". The users
concerned are not in any group.

Regards,
Anthony

2012/2/13 Ruslan Zakirov <ruz at bestpractical.com>

> Hi,
>
> This list select more people than it should if you grant OwnTicket to a
> role.
>
> I'm pretty sure RightsMatrix worked with RT 3.8.x, may be older versions.
>
> You can always `select * from ACL where RightName = 'OwnTicket'` and
> work from there.
>
> On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD
> <brodard.anthony at gmail.com> wrote:
> > Hi list,
> >
> > I'm running on RT 3.8.7.
> > I have some fonctionnal user which appear in the Query Builder, in the
> list
> > of possible tickets owners.
> > I would to drop there users from the list. They don't have the "Own
> Ticket"
> > right. They are only used as "admin-cc" in queues, and are not
> privileged.
> > But they always are in the list. Did you know which right cause this
> problem
> > ?
> >
> > How do you manage your users / groups / files rights ? And have you any
> tool
> > which permit to see right for a specific user / group / file ?
> > I've tried to install the plugin RTx-RightsMatrix, but it isn't
> compatible
> > with this version of RT.
> >
> > Thanks,
> > Anthony
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > * Boston — March 5 & 6, 2012
>
>
>
> --
> Best regards, Ruslan.
>
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