[rt-users] Auto cc on create and ticket replies to another email address

RT User myrtuser at gmail.com
Tue Jan 17 02:06:57 EST 2012


I'm new and happily evaluating RT.  I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.

Say, I have a support at xyz.com which rt polls for issues.  Then I want the
ticket creation and subsequent reply emails to also go to
support-backup at xyz.com as CC.

Is this possible?

Thanks for all the help!

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