[rt-users] Modify AutoOpen script

Ruslan Zakirov ruslan.zakirov at gmail.com
Sat Jun 9 04:52:25 EDT 2012

Failed how? What have you tried? You are in right direction. You can use
custom condition instead of modifying action.

Ruslan from phone.
08.06.2012 11:46 пользователь "Kamil Gmyrek" <kamil at nvt.pl> написал:

> Hello,
> I want to modify the On Correspond Open Tickets acript not to change
> ticket status when it is set to my custom status "in progress"
> How can I do that? I've tried to edit /usr/share/request-tracker4/**lib/RT/Action/AutoOpen.pm
> but faild.
> Any hints?
> --
> Kamil Gmyrek
> New Vision
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