[rt-users] RT on Ubuntu 12

Borngunners borngunners at aol.com
Thu Jun 21 13:30:22 EDT 2012


I ran make fixdeps and other dependencies manually. I also ran apache2 to start the apache server. This is the respond I got after running the apache command:

root at helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start
 * Starting web server apache2                                                                                                   [Thu Jun 21 17:26:51 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles
functionality. You should set the 'active' property of the 'default'
lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766)
                                                                                                                          [ OK ]

Now, I am not able to login as root and the default password. I am not able to login using ldap also. 

Thanks

 

 

 

-----Original Message-----
From: 20/20 Lab <lab at pacbell.net>
To: Borngunners <borngunners at aol.com>
Cc: rt-users <rt-users at lists.bestpractical.com>
Sent: Thu, Jun 21, 2012 11:49 am
Subject: Re: [rt-users] RT on Ubuntu 12


              
Sounds like you didnt finish the 'make      fixdeps' part of the setup.  Some items (the last time I installed      from the tarball) will not / can not be installed that way.  In      which case it'll say in the last few lines about how it could not      install 'Thing::subthing' then just head on over to cpan and      install it manually.  Looking at my server,  it looks like      DateTime, GD, prefork, and XML-RSS are the packages I had to      manually install.  Tho I'm not positive.
      
      On 06/21/2012 8:33 AM, Borngunners wrote:
    
    
I just installed libplack-perl using          the following command suggested sudo apt-get install          libplack-perl
          After installing it, I decided to include "use          Plack::Handler::Apache2" in my apache2 configuration. This is          the following error message I got:
          
          root at helpdesks:/etc/apache2/sites-available#          /etc/init.d/apache2 start
           * Starting web server          apache2                                                                                                            Syntax error on line 28 of          /etc/apache2/sites-enabled/000-default:
          Can't locate JSON.pm in @INC (@INC contains:          /opt/rt4/sbin/../local/lib          /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib          /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2          /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5          /usr/lib/perl/5.14 /usr/share/perl/5.14          /usr/local/lib/site_perl . /etc/apache2) at          /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN          failed--compilation aborted at          /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation          failed in require at          /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line          54.\nBEGIN failed--compilation aborted at          /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line          54.\nCompilation failed in require at          /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line          55.\nBEGIN failed--compilation aborted at          /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line          55.\nCompilation failed in require at          /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN          failed--compilation aborted at          /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation          failed in require at /opt/rt4/sbin/../lib/RT/System.pm line          122.\nBEGIN failed--compilation aborted at          /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation          failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n
          Action 'start' failed.
          The Apache error log may have more information.
          
 
            And after looking into the apache2 error log, this is the            erroe message I get:
            $
            [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting            down
            [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu)            PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5            Perl/v5.14.2 $
            [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting            down
            
            
            if I comment out "use              Plack::Handler::Apache2", I won't have any error message              after starting apache2.
              
              
              Thanks
                      
          
 
          
          
 
          
          
-----Original            Message-----
            From: Paul Tomblin <ptomblin at xcski.com>
            To: Borngunners <borngunners at aol.com>
            Cc: lab <lab at pacbell.net>; rt-users            <rt-users at lists.bestpractical.com>
            Sent: Thu, Jun 21, 2012 10:55 am
            Subject: Re: [rt-users] RT on Ubuntu 12
            
            
              
sudo apt-get install libplack-perl


On Thu, Jun 21, 2012 at 10:46 AM, Borngunners <borngunners at aol.com> wrote:
> This is the error log from apache2
>
> [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down
> [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu)
> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
> [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
> [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve
> handler `Plack::Handler::Apache2': Can't locate Plack$
>
>
>
>
> -----Original Message-----
> From: 20/20 Lab <lab at pacbell.net>
> To: rt-users <rt-users at lists.bestpractical.com>
> Sent: Wed, Jun 20, 2012 6:20 pm
> Subject: Re: [rt-users] RT on Ubuntu 12
>
> --snip--
>   SetHandler perl-script is *not* recommended. SetHandler modperl is the
> documented configuration and is correct -kevin
> --snip--
>
> That's good to know.  I remember that from when I set it up, but
> couldn't get it to work.  It works now (since upgrading to 12 I
> assume).  Thanks.



-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

            
                      
            
    
    
  
 
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