[rt-users] RT has the worst reporting system

Phil Frost phil at macprofessionals.com
Wed May 2 15:37:25 EDT 2012


On 05/02/2012 03:29 PM, Kenneth Crocker wrote:
> Although I believe it could be shorter since the "Resolved" field is a 
> /*date field*/ and shouldn't have a value unless the ticket has been 
> resolved.

Unless it was resolved and then reopened.
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