[rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

testwreq wreq testwreq at gmail.com
Fri Nov 16 13:12:40 EST 2012

I have had problems with incoming tickets not being received into RT.

My setup is:

ubuntu RT server  12.4
sendmail is the MTA

Emails sent from the exchange server (domain X) into RTserver
Emails sent from RT to exchange (outgoing) are working
Emails sent into RT from exchange server (inbound) are not working.
/var/log/mail.log does not have any entry for this. I am not sure if the
mail is reaching the RT server. Is there any configuration required for
rt-mailgate? sendmails /etc/aliases has the correspondence address for
general queue already setup.

Could anyone shed some light please?

Many thanks.
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