[rt-users] RT 4.08 Account creation

[John Johnston]

Actually no, REMOTE_USER in our institution includes the domain name, so 
in this example it would be johnj at msu.edu.  I have double checked this 
by having the form spit out the variables returned by the Shibboleth IdP.

John

On 11/27/12 10:07 PM, Kevin Falcone wrote:
> On Tue, Nov 27, 2012 at 01:30:41PM -0500, John Johnston wrote:
>>     We've been using the REST API for creating the tickets.  We assign certain critical variables
>>     using the values returned by Shibboleth authentication first:
>>
>>     my $your_netid = $ENV{'REMOTE_USER'};
> Presumably REMOTE_USER is set to johnj rather than johnj at msu.edu?
>
>>         my $ticket = RT::Client::REST::Ticket->new(
>>             rt  => $rt,
>>             queue   => "General",
>>             subject => "$your_subject",
>>             requestor => [$your_netid],
>>             cf => {
>>                     'public' => $your_public,
>>                 },
>>         )->store(text => "$your_comments");
>>     my $newticket =  $ticket->id;
> With this call, I don't see how RT could possibly know your Email
> Address.  My assumption is that your RT 3.0 install had a local
> modification to set empty Email Addresses to the Username +
> @yourdomain.  This is a pretty common thing to do using the
> CanonicalizeUserInfo method.  I'd suggest checking for a missed
> customization.
>
> -kevin
>
>
> --------
> We're hiring! http://bestpractical.com/jobs

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20121127/2f40acca/attachment.htm>