[rt-users] CommandByMail is not working

Miles Scruggs miles at digitalphotobox.net
Tue Apr 16 16:01:03 EDT 2013

Hi Asif,

Can you test basic functionality.  Like change the status with:

Status: resolved

at the top of your reply email.  I'm just wondering if CommandByMail isn't working or you are just having issues with the interaction with Custom Fields.

I just installed CommandByMail, but it was on version 4 not three.  It is working great.


Miles Scruggs

On Apr 16, 2013, at 12:32 PM, Asif Iqbal <vadud3 at gmail.com> wrote:

> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below.
> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );
> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
> Setup a custom field TAG of type 'Enter one value' for the help queue then
> send an email to the comment address of a ticket I own, as me, of the following
> This is a comment
>  CF.{TAG}: comment1
> I do not see any value showing for the custom field TAG on the ticket.
> I do not see any log in debug about the custom field either.
> I did restart apache after making change to the config.
> What gives?
> Could not find anything in the mailing list that has exact same issue. What am I doing wrong?

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130416/020c495e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4895 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130416/020c495e/attachment.bin>

More information about the rt-users mailing list