[rt-users] CommandByMail is not working

[Asif Iqbal]

On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <miles at digitalphotobox.net>wrote:

> Hi Asif,
>
> Can you test basic functionality.  Like change the status with:
>
> Status: resolved
>
> at the top of your reply email.  I'm just wondering if CommandByMail isn't
> working or you are just having issues with the interaction with Custom
> Fields.
>

Does not look like it is working at all.

I sent the following email with a comment and I see the comment shows up
but the Status did not change

comment 8

Status: resolved

Here is log related to that last transaction

[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0 at webrt.example.net>
#1208249/7509423 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)

[Wed Apr 17 03:50:03 2013] [crit]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0 at webrt.example.net>: Could not
send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)

[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0 at webrt.example.net>
#1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)

[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0 at webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)







>
> I just installed CommandByMail, but it was on version 4 not three.  It is
> working great.
>
>  Cheers
>
> Miles Scruggs
>
>
>
> On Apr 16, 2013, at 12:32 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
>
> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
>
>> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
>> config like below.
>>
>> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail
>> ) );
>> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>>
>> Setup a custom field TAG of type 'Enter one value' for the help queue then
>> send an email to the comment address of a ticket I own, as me, of the
>> following
>>
>> This is a comment
>>
>>  CF.{TAG}: comment1
>>
>> I do not see any value showing for the custom field TAG on the ticket.
>> I do not see any log in debug about the custom field either.
>>
>> I did restart apache after making change to the config.
>>
>> What gives?
>>
>>
>
> Could not find anything in the mailing list that has exact same issue.
> What am I doing wrong?
>
>
>


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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