[rt-users] CommandByMail is not working

[Asif Iqbal]

On Apr 16, 2013 11:55 PM, "Asif Iqbal" <vadud3 at gmail.com> wrote:
>
>
>
>
> On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <miles at digitalphotobox.net>
wrote:
>>
>> Hi Asif,
>>
>> Can you test basic functionality.  Like change the status with:
>>
>> Status: resolved
>>
>> at the top of your reply email.  I'm just wondering if CommandByMail
isn't working or you are just having issues with the interaction with
Custom Fields.
>
>
> Does not look like it is working at all.
>
> I sent the following email with a comment and I see the comment shows up
but the Status did not change
>
> comment 8
>
> Status: resolved
>
> Here is log related to that last transaction
>
> [Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0 at webrt.example.net>
#1208249/7509423 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)
>
> [Wed Apr 17 03:50:03 2013] [crit]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0 at webrt.example.net>: Could not
send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)
>
> [Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0 at webrt.example.net>
#1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)
>
> [Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0 at webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
>
>
>

Any thing else that I need to check that might be causing this?

>
>
>
>>
>>
>> I just installed CommandByMail, but it was on version 4 not three.  It
is working great.
>>
>> Cheers
>>
>> Miles Scruggs
>>
>>
>>
>> On Apr 16, 2013, at 12:32 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
>>
>>> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
>>>>
>>>> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup
the config like below.
>>>>
>>>> Set( @Plugins, qw( RT::Authen::ExternalAuth
RT::Extension::CommandByMail ) );
>>>> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>>>>
>>>> Setup a custom field TAG of type 'Enter one value' for the help queue
then
>>>> send an email to the comment address of a ticket I own, as me, of the
following
>>>>
>>>> This is a comment
>>>>
>>>>  CF.{TAG}: comment1
>>>>
>>>> I do not see any value showing for the custom field TAG on the ticket.
>>>> I do not see any log in debug about the custom field either.
>>>>
>>>> I did restart apache after making change to the config.
>>>>
>>>> What gives?
>>>>
>>>
>>>
>>> Could not find anything in the mailing list that has exact same issue.
What am I doing wrong?
>>>
>>
>
>
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
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