[rt-users] CommandByMail is not working

[Asif Iqbal]

On Wed, Apr 17, 2013 at 11:48 AM, Asif Iqbal <vadud3 at gmail.com> wrote:

> > On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <
> miles at digitalphotobox.net> wrote:
> >>
> >> Hi Asif,
> >>
> >> Can you test basic functionality.  Like change the status with:
> >>
> >> Status: resolved
> >>
> >> at the top of your reply email.  I'm just wondering if CommandByMail
> isn't working or you are just having issues with the interaction with
> Custom Fields.
> >
>

Looks like this time it is trying to use CommandByMail by failing with
permission error. I am sending the reply and I am owner of the ticket. What
permission
is missing?


[Wed Apr 17 17:26:15 2013] [info]: <
rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-26716-0 at webrt.example.net>
#1208249/7510078 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)

[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-26716-0 at webrt.example.net>
sent  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:338)

[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-1185.1208249-159-0-7510078-26716-0 at webrt.example.net>
#1208249/7510078 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306)

[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-1185.1208249-159-0 at webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)

[Wed Apr 17 17:26:16 2013] [warning]: Use of uninitialized value in string
eq at
/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
line 437.
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:437)

[Wed Apr 17 17:26:16 2013] [warning]: Failed command 'Status: resolved'
Error message: Permission Denied
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696)

[Wed Apr 17 17:26:16 2013] [crit]: Failed command 'Status: resolved'
Error message: Permission Denied
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)



-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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