[rt-users] CommandByMail not accepting commands on first email

[Edsall, William (WJ)]

Hello,
 My apologies for submitting this again - I just saw Kevin's reply online but I have no record of this in my mailbox.

Commands by mail was not working for us on the first email submission, but it seemed to be working fine on replies.

Kevin - I was debugging and found that this may not be working because our initial emails are coming through in HTML format.  When I switch to plain text, commands during the first email submission work fine.

Is there a way to allow commands by mail via html format?

_______________________________________
William J. Edsall


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