[rt-users] unowned tickets not showing?

[Xavier Reigner]

Hi Jok,

It's seems to be related to the following :

---------- Forwarded message ----------
From: Kevin Falcone <falcone at bestpractical.com>
Date: 1 March 2013 19:09
Subject: Re: [rt-users] 10 Unowned tickets showing nothing
To: rt-users at lists.bestpractical.com


On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote:
> I've a problem with RT4's "N" newest unowned tickets:
> If I don't have permission to see the system wide newest tickets, I won't
see anything.
> I mean, the system first extract the list, then decides if I have
permission to see the tickets. Is there a way to fix this?

You probably want to turn this config option on.

http://bestpractical.com/rt/docs/latest/RT_Config.html#UseSQLForACLChecks

It's going to be defaulted on for 4.2, and while it does perform weirdly
in some rights configurations, it's almost certainly the fix you're
looking for.

-kevin



On 24 April 2013 22:55, Jok Thuau <JThuau at spacex.com> wrote:

>
> List,
>
> I have a RT 4.0.6 on debian squeeze, with postgres as a backend (8.4)
> running for a while now. I'm getting reports that *some* tickets, even
> though the owner is set to "nobody", are not showing on the list of
> unowned ticket for people. One of the users is "managing" the queue and
> assigning ticket. She's got a few ticket she "found" by looking at "new"
> tickets (from the list on the right of the main page), that are not
> showing for her in the "unowned" tickets. My first thought was that she
> had too many and the "missing" ones where just the 21st and 22nd tickets
> on the main page. I was wrong. She showed me, she only has 5 tickets
> listed as "unowned", and 2 more if you look at the all tickets in queue,
> and those have owner set to "nobody".
>
> I'm a little confused as to how I can tackle the problem at this point.
> Logs don't show much, the ticket is in thereŠ there is only one "nobody"
> user in the DB. Anybody seen this before?
>
> Thanks,
> Jok
> --
> | Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
>
>
>
>
>
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