[rt-users] unowned tickets not showing?

Xavier Reigner xavier.reigner at sensile.com
Thu Apr 25 05:13:24 EDT 2013

Hi Jok,

It's seems to be related to the following :

---------- Forwarded message ----------
From: Kevin Falcone <falcone at bestpractical.com>
Date: 1 March 2013 19:09
Subject: Re: [rt-users] 10 Unowned tickets showing nothing
To: rt-users at lists.bestpractical.com

On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote:
> I've a problem with RT4's "N" newest unowned tickets:
> If I don't have permission to see the system wide newest tickets, I won't
see anything.
> I mean, the system first extract the list, then decides if I have
permission to see the tickets. Is there a way to fix this?

You probably want to turn this config option on.


It's going to be defaulted on for 4.2, and while it does perform weirdly
in some rights configurations, it's almost certainly the fix you're
looking for.


On 24 April 2013 22:55, Jok Thuau <JThuau at spacex.com> wrote:

> List,
> I have a RT 4.0.6 on debian squeeze, with postgres as a backend (8.4)
> running for a while now. I'm getting reports that *some* tickets, even
> though the owner is set to "nobody", are not showing on the list of
> unowned ticket for people. One of the users is "managing" the queue and
> assigning ticket. She's got a few ticket she "found" by looking at "new"
> tickets (from the list on the right of the main page), that are not
> showing for her in the "unowned" tickets. My first thought was that she
> had too many and the "missing" ones where just the 21st and 22nd tickets
> on the main page. I was wrong. She showed me, she only has 5 tickets
> listed as "unowned", and 2 more if you look at the all tickets in queue,
> and those have owner set to "nobody".
> I'm a little confused as to how I can tackle the problem at this point.
> Logs don't show much, the ticket is in thereŠ there is only one "nobody"
> user in the DB. Anybody seen this before?
> Thanks,
> Jok
> --
> | Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
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