[rt-users] Help with mailgate after upgrade

[Christian Lyra]

Hi,

 I think you are right, but something has changed between versions. Digging
a little further I found that fetchmail/procmail is adding a line like
">From rt  Fri Nov  1 18:08:01 2013" at the top of the headers! It seems
that this line was not parsed before but now it is and cause all that
problem! Removing "-f %F" from procmail seem to solve that. Not sure about
what this would break next :-)



On Fri, Nov 1, 2013 at 5:54 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Nov 01, 2013 at 03:36:00PM -0200, Christian Lyra wrote:
> >    [14196] [Fri Nov 1 17:03:04 2013] [warning]: Use of uninitialized
> value $NewSubject in scalar
> >    chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 1330.
> >    (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330)
> >    [14196] [Fri Nov 1 17:03:04 2013] [error]: Couldn't parse or find
> sender's address
> >    (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
>
> These two errors imply that the email RT receives does not have a
> Subject: line (the warning) or any of Reply-To:, From:, Sender: (second
> error)
>
> I'd be looking at what in your formail/procmail/get_*.pl scrips is
> munging the mail before delivery to RT.
>
> It doesn't appear to be an RT error since piping the mail directly to
> rt-mailgate (as your later test shows) works as expected.
>
> -kevin
>
>


-- 
Christian Lyra
PoP-PR/RNP
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