[rt-users] Problem with signature per queue

[Alex Peters]

It sounds like you might need to check that your NotifyActor config setting
is false.
On 23/08/2014 1:57 am, "opolke" <op at bumg.de> wrote:

> Thanks for the reply!
>
> We´ve tried it with this template:
> >>>>>
> Subject: Your request: {$Ticket->Subject}
> RT-Attach-Message: Yes
>
> { if ($Transaction->CreatorObj->Privileged) { $OUT .= "Signature XY"} }
> >>>>>
>
> It works that the signature is in answer clients get per email - but when
> they reply to these mails they´ll receive an empty email/template back (I
> think due to the conditions above). Is there something wrong in my template
> above?
>
> I found another reply form you here:
> http://www.gossamer-threads.com/lists/rt/users/88741
>
> Is this the global template you are talking about in the other reply?
> >>>>>>
> RT-Attach-Message: Yes
>
> {$Transaction->Content()}
> >>>>>>
>
> That´s what I tried before without success - I think we need something like
> "On Correspond by staff" to avoid sending answers from clients back to them
> automatically (happens by "OnCorresond") but don´t have RTIR. Is there any
> other solutions for sending out signatures per queue?
>
> Oliver
>
>
>
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