[rt-users] using RT to run complex queries

[Boris Epstein]

Hello Kevin,

Thanks a lot for your reply. This makes sense - but the question is, can I
build such a query? Is it possible? I know these are likely dumb questions
but the documentation I found on the Query builder is rather sparse and for
that reason I just don't know how to do that - or even if it can be done.

Boris.



On Thu, Jul 24, 2014 at 11:06 AM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Wed, Jul 16, 2014 at 02:54:48PM -0400, Boris Epstein wrote:
> > 1) List all users
>
> rt help ls
>
> > 2) List all tickets including the resolved one
> > 3) List all tickets filed by a user whose city is, for instance, Chicago.
>
> Use the query builder to build a search, then pass that search to the
> CLI.  Please note, listing all tickets is likely to be expensive if
> you have any sort of reasonably sized RT.
>
> -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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