[rt-users] Getting error when running Asset Types>Select Tool.
Mervini, Joseph A
jamervi at sandia.gov
Wed Mar 26 12:25:26 EDT 2014
We are using RT to track our hardware and I think we have run into a bug when trying to use the Tools -> Configuration -> Asset Types -> Select utility. Any time I click on an asset I get the following message on my browser:
An internal RT error has occurred. Your administrator can find more details in RT's log files.
This is what I get from the logs:
Mar 26 09:57:02 capviz-info RT: Undefined subroutine &HTML::Mason::Commands::ATMaybeRedirectForResults called at /opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/AssetTracker/Admin/Types/Modify.html line 160.
Mar 26 09:57:02 capviz-info Stack:
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/AssetTracker/Admin/Types/Modify.html:160]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web.pm:634]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web.pm:335]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/share/html/autohandler:53] (/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Mar 26 09:57:02 capviz-info RT: Actions_session_idCurrentUsermy_rt_portletsSelectQueue---8702---CreateTicket---0REST at /opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged line 11. (/opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged:11)
This output is meaningless to me.
Adding an asset is no problem.
Thanks in advance for your help.
Sandia National Laboratories
High Performance Computing
jamervi at sandia.gov<mailto:jamervi at sandia.gov>
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