[rt-users] Getting error when running Asset Types>Select Tool.

[Mervini, Joseph A]

Hi,

We are using RT to track our hardware and I think we have run into a bug when trying to use the Tools -> Configuration -> Asset Types -> Select utility. Any time I click on an asset I get the following message on my browser:

An internal RT error has occurred. Your administrator can find more details in RT's log files.

This is what I get from the logs:

Mar 26 09:57:02 capviz-info RT: Undefined subroutine &HTML::Mason::Commands::ATMaybeRedirectForResults called at /opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/AssetTracker/Admin/Types/Modify.html line 160.
Mar 26 09:57:02 capviz-info Stack:
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/AssetTracker/Admin/Types/Modify.html:160]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web.pm:634]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web.pm:335]
Mar 26 09:57:02 capviz-info [/opt/rt4-tlcc2/share/html/autohandler:53] (/opt/rt4-tlcc2/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Mar 26 09:57:02 capviz-info RT: Actions_session_idCurrentUsermy_rt_portletsSelectQueue---8702---CreateTicket---0REST at /opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged line 11. (/opt/rt4-tlcc2/local/plugins/RTx-AssetTracker/html/Callbacks/AssetTracker/Elements/Tabs/Privileged:11)

This output is meaningless to me.

Adding an asset is no problem.

Thanks in advance for your help.

====

Joe Mervini
Sandia National Laboratories
High Performance Computing
505.844.6770
jamervi at sandia.gov<mailto:jamervi at sandia.gov>



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140326/35c93c16/attachment.htm>