[rt-users] Potential bug in 3.8.8?

[Anthony Swift]

Hi,

I'm working with a new customer who uses RT 3.8.8 and I am trying to integrate with dynamics CRM as part of a sales process. I have a solution now where I can create a ticket using the REST API. This  returns me an ID which I wish to add some links to. No matter what ticket is I supply to the link post, the ticket is linked to ticket id 1.

For example, this is the HTTP request I am sending to set the parent ticket:

POST http://xxx/REST/1.0/ticket/105440/links<http://xxx:80/REST/1.0/ticket/105440/links?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook> HTTP/1.1
Content-Type: application/x-www-form-urlencoded
Host: rt.vaioni.net
Content-Length: 66
Expect: 100-continue

user=xxx&pass=xxx&content=MemberOf%3a+105349%0d%0a


And the response back from RT is:

35
RT/3.8.8 200 Ok

# Links for ticket 105440 updated.


0


Unfortunately as you can see in the image below, this ticket is not linked to ticket 1.

[cid:image001.png at 01CFE2E4.F49EC360]

Has anyone come across this issue before? And I greatly appreciate any help you can offer.

Regards,
Ant

Anthony Swift
Director

Peartree Software Ltd
15a High Street
Newton-le-Willows
Merseyside
WA12 9SP

T: 0770 88 99 55
E: aswift at peartreesoftware.co.uk<mailto:aswift at peartreesoftware.co.uk:25?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook>
W: <http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook> http://www.peartreesoftware.co.uk/<http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook>
Skype: peartreesoftware

Registered in England: 175338558

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141008/c1d481ca/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 170930 bytes
Desc: image001.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141008/c1d481ca/attachment.png>