[rt-users] Priority value

[ripache at gmail.com]

Thanks once again that worked. Perhaps this is a long shot,
Is there a way Priority field be displayed on the queue when the Ticket is
being created?

Or have a CustomField, they can choose the Priority value, and update (or
set) the Prioirty value?

Thanks once again, really appreciate all of your help.

Richard

On Wed, Jul 15, 2015 at 7:08 AM, <ripache at gmail.com> wrote:

> Thanks to all for your recommendation, will give it a try a let you know.
> Thanks once again.
>
> On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <
> gareth.dawson at pet.cam.ac.uk> wrote:
>
>> Richard,
>>
>>
>>
>> There is an extension by Best Practical that changes the numeric priority
>> to a string.
>>
>>
>>
>> https://metacpan.org/pod/RT::Extension::PriorityAsString
>>
>>
>>
>> Gareth
>>
>>
>>
>> *From:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *On
>> Behalf Of *ripache at gmail.com
>> *Sent:* 15 July 2015 01:57
>> *To:* rt-users at lists.bestpractical.com; Richard Pacheco
>> *Subject:* [rt-users] Priority value
>>
>>
>>
>> Hi,
>>
>> is there a way i can change the priority field in a ticket to a pull down
>> menu with 4 options like :
>>
>> 100 - urgent 75 - high, and so on?
>>
>>
>>
>> Or use a custom field which the user selects, when the ticket is created
>> update the priorty numeric value?
>>
>>
>>
>> Thanks in advanced.
>>
>>
>>
>> Richard
>>
>> --
>> Richard Pacheco
>>
>
>
>
> --
> Richard Pacheco
>



-- 
Richard Pacheco
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