[rt-users] Creating Tickets in RT with a redirected email

[Jeff Smith]

I did grep that config setting in RT_Config.pm and changed it to unprivileged with no result.  It did not appear in RT_SiteConfig.pm at all.

Headers captured at the RT level are below.  Unfortunately it doesn't appear that Exchange writes a sent item on redirected messages and I haven't yet been able to find it in the Office365 Exchange management portal either.

X-MS-Exchange-Crosstenant-Fromentityheader:             Hosted
X-MS-Exchange-Crosstenant-Fromentityheader:             Hosted
MIME-Version:                 1.0
X-MS-Exchange-Parent-Message-ID:                 <BN4PR11MB094521C3BAAD82602829338AD28D0 at BN4PR11MB0945.namprd11.prod.outlook.com>
Content-Type: multipart/related; boundary="_004_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_"; type="multipart/alternative"
X-MS-Exchange-Transport-Endtoendlatency:     00:00:02.2154948
X-Exchange-Antispam-Report-Test:        UriScan:(108003899814671);UriScan:(108003899814671);
Authentication-Results:                hoosiercancer.org; dkim=none (message not signed) header.d=none;
Received:            from na01-bn1-obe.outbound.protection.outlook.com (mail-bn1bon0077.outbound.protection.outlook.com [157.56.111.77]) by rt.hcrn.hoosiercancer.org (Postfix) with ESMTP id 50F8B80396 for <hcrntech at hcrnsupport.org>; Tue, 28 Jul 2015 08:49:48 -0400 (EDT)
Received:            from BLUPR11MB0083.namprd11.prod.outlook.com (10.160.37.20) by BLUPR11MB0082.namprd11.prod.outlook.com (10.160.37.19) with Microsoft SMTP Server (TLS) id 15.1.225.19; Tue, 28 Jul 2015 12:49:47 +0000
Received:            from BLUPR11MB0083.namprd11.prod.outlook.com ([127.0.0.1]) by BLUPR11MB0083.namprd11.prod.outlook.com ([10.160.37.20]) with Microsoft SMTP Server id 15.01.0225.018; Tue, 28 Jul 2015 12:49:46 +0000
Delivered-To:    myqueue at myrtserver.blah
Subject:               Test ticket 0847
Thread-Index:   AdDJM6IG3diL5wq8SWqD03TgSgnalg==
Date:     Tue, 28 Jul 2015 12:49:44 +0000
X-Originatororg:               myhostedmaildomain.blah
X-MS-Exchange-Crosstenant-ID:              7339cc1b-025e-4d51-bde7-1fa620901b4d
X-MS-Exchange-Crosstenant-ID:              7339cc1b-025e-4d51-bde7-1fa620901b4d
X-Microsoft-Exchange-Diagnostics-Untrusted:                 1;DM2PR11MB0089;23:2F4CAPMDkYchYvGtZHqZ+i36MXpYRQp87riCUgq50gUFkaGJN0jZfjbjMlxrkwInZDnnHdl/L9rXJ0lmjfliKcn2ksBmDFdtVRoOWOZYufyWjxfgZLd2iWDicucUtMplmbzzT8TgAozsIxnzsP5OmdpbrzT9Gm+/bPARsk3R3yh0bNFWG6oRoWWrY5Z1jMTErFHgQPFQZEBgSPjIbFu+gS7SpiQfiiZIfyRayoX4SFhblLAjMB9rZTCJZAQrHDy/;5:Hwb8QMGk597nYwz3sKsKL+Fi8hO4oaZphESS86Rwbo6llfaj6BiPc75c91DCTJcNhzEfwoBlBqqc4XZeiGGTzICW9k5m0XA3EQ3y2P8oOxSGnB5DNPrr1uz2Wyg+w7LoBVk1tOvpF3fyjGVuAdQTzA==;24:oEdwayxinVTjzuDCWVUNrZ5sjb8u1PjfijYk2KS9eyMXm+HFzRnIFaU8q/Gmloi8C2lYtAdExITHhKCwK7Btcno92t9YQd2hljQRsSv8bBc=;20:/BDFa27uqdsepSdFM+mAboO/dEMGbv11kB7382KPKxdwN/xns5NVPUvB0JhdWASr9HHqnKL7xdiZ1eCydb7pMA==
To:          "HCRN Technology Services" <myoriginaladdress at myhostedmaildomain.blah>
X-Exchange-Antispam-Report-Cfa-Test:                 BCL:0;PCL:0;RULEID:(601004)(3002001);SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:(601004)(5005006)(3002001);SRVR:BLUPR11MB0082;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082;
X-Microsoft-Antispam:                 UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082;
>From myoriginaladdress at myhostedmaildomain.blah Tue Jul 28 08:      49:48 2015
X-Forefront-Antispam-Report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:DM2PR11MB0089;H:BN4PR11MB0945.namprd11.prod.outlook.com;FPR:;SPF:None;LANG:;SFV:NSPM;SFS:(10009020)(40124003)(450100001)(3110400002)(24736003)(15975445007)(77096005)(229853001)(76576001)(18206015028)(62966003)(189998001)(5002640100001)(99936001)(92566002)(77156002)(102836002)(40100003)(50986999)(122556002)(110136002)(6380100001)(54356999)(5001960100002)(107886002)(19580395003)(19580405001)(74316001)(5003600100002)(99286002)(108616004)(33646002)(4001450100002)(19627595001)(87936001)(19300405004)(89836001)(19617315012)(46102003)(17760045003)(2656002)(16236675004)(19625215002)(66066001)(7099028);DIR:OUT;SFP:1101;SCL:1;SRVR:BLUPR11MB0082;H:BLUPR11MB0083.namprd11.prod.outlook.com;FPR:;SPF:None;MLV:sfv;LANG:;
X-Microsoft-Exchange-Diagnostics:                 1;BLUPR11MB0082;5:ycs5weIPJHxc9XxlI/ta+94Z7fdKXcTowiTKfeq47EI8J+jgMx7ix9QDAaMYklSmLXGXD0+KYQPWtIpB2pFyWwvGHIyMXy0WqZ0dtiNNudO4B4LYaNC79CmuQBWpY8HA7LTlizZbBnQ0kzmNlbCPWg==;24:eEYNMzflO+U2Hte/cu7Sx25NEEbNFdXFDWhObQ/uIZJVyKoqJO+Po1Xz8Mat/CobQKVkh2PL+l7DDKRgDQtjK9veh8iIuTV1dyEdLg4LLEM=;20:/ZQKp9vLHlpf4+nUkEMJZeD6P08tNtvF2Rq3hIqj0iQAlPuWZEny0c844Z+5USTm0SATus6YPyxkyKGw3mCsFg==
Auto-Submitted:             auto-generated
Content-Language:         en-US
Message-ID:      <613ca39631a2450d834ccfd0a1d0b7db at BLUPR11MB0083.namprd11.prod.outlook.com>
X-MS-Exchange-Generated-Message-Source:   Mailbox Rules Agent
X-Microsoft-Antispam-PRVS:                 <BLUPR11MB008287F44A1D82C28540F295DE8D0 at BLUPR11MB0082.namprd11.prod.outlook.com>
X-MS-Tnef-Correlator:
Resent-From:    myoriginaladdress at myhostedmaildomain.blah
Return-Path:      < myoriginaladdress at myhostedmaildomain.blah >
X-Original-To:    myoriginaladdress at myhostedmaildomain.blah
X-MS-Exchange-Crosstenant-Originalarrivaltime:              28 Jul 2015 12:49:44.3479 (UTC)
X-MS-Exchange-Crosstenant-Originalarrivaltime:              28 Jul 2015 12:49:46.6694 (UTC)
X-Forefront-PRVS:          06515DA04B
X-MS-Exchange-Inbox-Rules-Loop:         myoriginaladdress at myhostedmaildomain.blah
X-MS-Has-Attach:            yes
Thread-Topic:    Test ticket 0847
X-Originating-Ip:               [12.175.233.34]
Accept-Language:            en-US
From:    "Jeff Smith" <jsmith at hoosiercancer.org>
X-MS-Exchange-Transport-Crosstenantheadersstamped:            DM2PR11MB0089
X-MS-Exchange-Transport-Crosstenantheadersstamped:            BLUPR11MB0082
RT-Squelch-Replies-To:                 jsmith at hoosiercancer.org
RT-DetectedAutoGenerated:     true
X-RT-Interface:                 Email
Content-Length:              0
Content-Type: multipart/alternative; boundary="_000_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_"
Content-Length:              0
content-type:    text/plain; charset="utf-8"
Content-Transfer-Encoding:       quoted-printable
X-RT-Original-Encoding:                iso-8859-1
Content-Length:              720


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joop
Sent: Wednesday, July 29, 2015 5:04 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Creating Tickets in RT with a redirected email

On 29-7-2015 1:12, Jeff Smith wrote:
Thanks for your insight.

I've looked at the headers from one of the messages and I cannot find anything related to bulk preference (literally, a string search cannot find "bulk" anywhere in the headers), but I do have a line "RT-Squelch-Replies-To" which is populated with the sender's address.

I've so far been unable to find anywhere I can disable this.

Further suggestions?


Searching through the source of rt-4.2.5 I had lying around I came across RedistributeAutoGeneratedMessages. What is this config parameter set to in RT_Config.pm and more importantly RT_SiteConfig.pm?
Its indicating that it shouldn't redistribute messages to unprivilged users.

What might be helpful too is headers captured at the Exchange level and again at the RT level. Maybe somebody will spot the problem.

Joop

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