[rt-users] adding a button/hyperlink to external log analysis tool

Ram ram0502 at gmail.com
Tue Feb 16 11:58:15 EST 2016

Hi there,
That sounds like an end user issue (it sounds like you're not planning on
doing dev work on RT) [BCC rt-devel to drop].
What you want is straight forward and built-in. Look at Admin->Custom
Fields->Select and click on a custom field; on the Custom Field "Basics"
tab note the "Link values to" field - the description is pretty clear.

have fun

On Tue, Feb 16, 2016 at 6:40 AM, <it_stuff at telenet.be> wrote:

> Hi all,
> Sorry for posting in two lists, but don't really know where it belongs...
> And I wanted to get starting in adjusting RT to our needs. (I have no
> experience in writing th scripts or stuff like that)
> I'm running RT4.4 stable and I was querious if it is possible to add a
> button or linkor something in a ticket dashboard with a external request /
> hyperlink based on a custom field value,  to for example a kibana dashboard.
> The link will then take me to kibana with the search params (comming from
> RT) in the dashboard ..
> any ideas?
> kind regards,
> I
> ---------
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
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