[rt-users] Transaction Report

[Jesse Maseto]

Hello Matt,

I want to have a report or a list of tickets showing if the original owner
reassigns a ticket to another co-worker.

I will look in to the API.

thx.

-Jesse


--------------------
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
Jesse at bywatersolutions.com



On Tue, Jun 14, 2016 at 3:19 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto
> <jesse at bywatersolutions.com> wrote:
> > Hello All,
> >
> > I was wondering if there was a way to tracker a transaction of a ticket.
> > Here is the scenario I'm referring to.
> >
> > The ticket is assigned an owner and then the owner reassigning the
> ticket.
> > This is recorded as a "Given" transaction in RT.
> >
> > I would love a way to track these types of transactions.
>
> Track in what context?
>
> You can get at the data via the API.
>
> -m
>
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