[rt-users] Attachments don't reach database for one user

Chanel Wheeler Chanel.Wheeler at yavapai.us
Thu Mar 10 17:09:17 EST 2016


Hi all,

I have one user that has used RT for a while with no problems. Recently, her attachments to web tickets ceased coming through. I've watched her add  attachments and they appear to upload successfully but there's no trace of them in the Attachments table. We tried multiple browsers and the same thing happened on each. I logged in as her on my computer and still the problem happened. Another person logged in to RT on her computer and successfully attached items. So it's something to do with her account. I've taken a look at her user record in the db and I don't see anything amiss.

Any ideas on what I might try?

We're running RT 4.4 and use LDAP for authentication.

Thanks!
chanel
--
Chanel Wheeler
Programmer/Analyst
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ  86305

Phone: (928) 442-5741
chanel.wheeler at yavapai.us<mailto:chanel.wheeler at yavapai.us>
Open a help desk ticket<mailto:help at yln.info>

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