[Rtir] Almost implemented... emails creating new everything though!

Kevin Holleran holleran.kevin at gmail.com
Tue Apr 2 14:21:56 EDT 2013

Good afternoon,

I ALMOST have RT/IR implemented...

I email in, it passes to the rt-mail script, and places it appropriately in
the correct queue.  However, it is creating a new instance of everything.
 For instance, if I email in with the incident # in the subject line, it
creates a new block with that incident number.  I have tried it with a
proper incident number the Block should be linked to, and the # of a
previously created block.  Instead, it just creates a new block.

Am I misunderstanding the functionality?

Thank you for your continued help.

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