[Rtir] Almost implemented... emails creating new everything though!
holleran.kevin at gmail.com
Tue Apr 2 14:52:51 EDT 2013
On Tue, Apr 2, 2013 at 2:21 PM, Kevin Holleran <holleran.kevin at gmail.com>wrote:
> Good afternoon,
> I ALMOST have RT/IR implemented...
> I email in, it passes to the rt-mail script, and places it appropriately
> in the correct queue. However, it is creating a new instance of
> everything. For instance, if I email in with the incident # in the subject
> line, it creates a new block with that incident number. I have tried it
> with a proper incident number the Block should be linked to, and the # of a
> previously created block. Instead, it just creates a new block.
> Am I misunderstanding the functionality?
> Thank you for your continued help.
OK, I see the issue. The email needs to have [SERVERNAME #10] or whatever
number in it. Can I change that so it isn't SERVERNAME? I'd rather have
the word Incident instead....
Thanks for your help.
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