[Rtir] Almost implemented... emails creating new everything though!

Kevin Holleran holleran.kevin at gmail.com
Tue Apr 2 14:52:51 EDT 2013

On Tue, Apr 2, 2013 at 2:21 PM, Kevin Holleran <holleran.kevin at gmail.com>wrote:

> Good afternoon,
> I ALMOST have RT/IR implemented...
> I email in, it passes to the rt-mail script, and places it appropriately
> in the correct queue.  However, it is creating a new instance of
> everything.  For instance, if I email in with the incident # in the subject
> line, it creates a new block with that incident number.  I have tried it
> with a proper incident number the Block should be linked to, and the # of a
> previously created block.  Instead, it just creates a new block.
> Am I misunderstanding the functionality?
> Thank you for your continued help.
> Kevin

OK, I see the issue.  The email needs to have [SERVERNAME #10] or whatever
number in it.  Can I change that so it isn't SERVERNAME?  I'd rather have
the word Incident instead....

Thanks for your help.

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