[Rtir] rtir Digest, Vol 100, Issue 5
Glenn Camilleri
glenncam at gmail.com
Thu Jun 5 12:08:55 EDT 2014
I mean the other issue which I had where the reports always shows 0 after
enabling consituency
On 5 June 2014 18:00, <rtir-request at lists.bestpractical.com> wrote:
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> Today's Topics:
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> 1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri)
> 2. Re: "Status New isn't a valid status" on "Qucik Ticket
> Create" (Kevin Falcone)
> 3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 4 Jun 2014 19:44:03 +0200
> From: Glenn Camilleri <glenncam at gmail.com>
> To: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
> Message-ID:
> <CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=-
> wNSffZDg at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Is there anybody in the mailing list ? I have posted some posts and got no
> feedback. Am I missing something ? should I go somewhere else for feedback
> ?
>
>
> On 4 June 2014 18:00, <rtir-request at lists.bestpractical.com> wrote:
>
> > Send rtir mailing list submissions to
> > rtir at lists.bestpractical.com
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> > or, via email, send a message with subject or body 'help' to
> > rtir-request at lists.bestpractical.com
> >
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> > rtir-owner at lists.bestpractical.com
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of rtir digest..."
> >
> >
> > Today's Topics:
> >
> > 1. "Status New isn't a valid status" on "Qucik Ticket Create"
> > (Rob Moerman)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Tue, 3 Jun 2014 17:26:27 +0000
> > From: Rob Moerman <Rob.Moerman at rci.rogers.com>
> > To: "rtir at lists.bestpractical.com" <rtir at lists.bestpractical.com>
> > Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
> > Create"
> > Message-ID:
> > <
> > e896dd7f0efe43c3bfc9dbcaace63d58 at BLUPR04MB102.namprd04.prod.outlook.com>
> >
> > Content-Type: text/plain; charset="us-ascii"
> >
> > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT
> 4.0.20.
> > When trying to create a new ticket in "Incidents", "Blocks" or
> > "Investigations" via "Quick Ticket Creation".
> >
> > >From rt.log (and also in apache2/error.log):
> >
> > WebRT: Status 'new' isn't a valid status for tickets in this queue.
> > (/opt/rt4/share/html/Elements/Error:85)
> >
> > Seems that a default status of "New" is being applied to any "quick
> > ticket". This fails everywhere except for "Incident Reports", where "New"
> > is valid status.
> >
> > Where is this value pulled from and how can it be resolved?
> >
> > Thanks,
> >
> > Robert Moerman, CISSP
> > Manager, Security Monitoring & Threat Response
> >
> >
> >
> >
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> > End of rtir Digest, Vol 100, Issue 4
> > ************************************
> >
>
>
>
> --
> Best Regards,
> Glenn Camilleri
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> ------------------------------
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> Message: 2
> Date: Wed, 4 Jun 2014 13:56:22 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
> Create"
> Message-ID: <20140604175622.GD3617 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:
> > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT
> 4.0.20. When trying to
> > create a new ticket in "Incidents", "Blocks" or "Investigations" via
> "Quick Ticket Creation".
> >
> > From rt.log (and also in apache2/error.log):
> >
> > WebRT: Status 'new' isn't a valid status for tickets in this queue.
> > (/opt/rt4/share/html/Elements/Error:85)
> >
> > Seems that a default status of "New" is being applied to any "quick
> ticket". This fails
> > everywhere except for "Incident Reports", where "New" is valid status.
> >
> > Where is this value pulled from and how can it be resolved?
>
> It's a core RT bug, leftover from the Lifecycles changes in 4.0.
>
> You should be able to safely apply the non-documentation half of
> https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new
>
> It should ship in future RT releases.
>
> -kevin
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> ------------------------------
>
> Message: 3
> Date: Wed, 4 Jun 2014 16:26:56 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
> Message-ID: <20140604202656.GE3617 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote:
> > Is there anybody in the mailing list ? I have posted some posts and
> got no feedback. Am I
> > missing something ? should I go somewhere else for feedback ?
>
> As far as I can see, you've had multiple replies to your posts,
> including the one which you filed as a bug AND posted to the list.
>
> As I noted last week, expecting a response from late Friday into early
> Saturday morning is not realistic.
>
> With regards to your most recent post, you seem to have answered your
> own question with the message in your logs. Both your error and your
> lack of results are covered in the bug you filed, which I merged into
> a ticket that has a more descriptive and helpful Subject.
>
> http://issues.bestpractical.com/Ticket/Display.html?id=30040
>
> -kevin
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> ------------------------------
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> End of rtir Digest, Vol 100, Issue 5
> ************************************
>
--
Best Regards,
Glenn Camilleri
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